You may, at any time, terminate the Service by giving notice of such termination via the Mobile Payment App only. If you have any Available Balance in the Account, you must ensure that you provide to INCREDIBIT the correct bank account details and any other information as may be required by INCREDIBIT to enable INCREDIBIT to process the termination of the Service and refund the Available Balance to your bank account within fourteen (14) working days. If you do not have any Available Balance in the Account, the Service shall be deemed to be terminated immediately upon receipt of the termination notice by INCREDIBIT via the Mobile Payment App.
1. CONSEQUENCES OF TERMINATION / SUSPENSION
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1.1
Upon termination of the Service by INCREDIBIT, INCREDIBIT may notify you of such termination whereupon, you must ensure that you provide to INCREDIBIT the correct bank account details and any other information as may be required by INCREDIBIT to enable INCREDIBIT to refund the Available Balance to your bank account within fourteen (14) working days or within twelve (12) working days upon receipt of the correct bank account details and any other information as may be required by INCREDIBIT.
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1.2
If terminates or suspends the Service or any part thereof pursuant to Clause 5, INCREDIBIT shall not be obliged to refund the Available Balance until and unless clearance has been obtained from the relevant authorities, if applicable.
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1.3
INCREDIBIT shall not be liable for any losses or damages suffered by you due to any incorrect banking information provided by you.
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1.4
The provisions of this Clause 6 are without prejudice to INCREDIBIT’s other rights and remedies under these Terms and Conditions or at law.
2. REFUND OR ADJUSTMENT DUE TO ERROR
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2.1
If you discover any error or discrepancy in your Account, you must email us at contacts@incredibit.my within thirty (30) days from the date of the disputed transaction, failing which, you shall be deemed to have accepted the accuracy of your Transaction. If it is revealed in the course of INCREDIBIT’s investigation that the disputed Transaction was indeed made in error, INCREDIBIT will refund the disputed sum directly to your Account upon completion of the investigation which will not exceed thirty (30) days from your complaint. INCREDIBIT reserves its right not to refund any disputed amount to you if INCREDIBIT believe you acted contrary to these Term and Conditions.
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2.2
Notwithstanding the above, any refund by INCREDIBIT shall not, in and of itself, amount to completion of the investigation. INCREDIBIT may refund such sums to your Account based on preliminary investigation results. Upon the completion of the full investigation, if it is discovered that you are not entitled to the refund, INCREDIBIT may, in their sole discretion, either adjust your account and deduct the refunded sums from your Account or claim such sums from you.
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2.3
In the event any incorrect sum was deducted from your Account, INCREDIBIT shall have the right(s) to make the necessary adjustment or deduction from your Account as required.
3. ANTI-MONEY LAUNDERING, ANTI-TERRORISM FINANCING AND PROCEEDS OF UNLAWFUL ACTIVITIES ACT 2001 (AMLATFPUAA) & FINANCIAL SERVICES ACT 2013 (FSA).
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3.1
INCREDIBIT acknowledges that the document or information collected by INCREDIBIT from you relating to your affair or account as a customer of INCREDIBIT will be only used and/or disclosed in accordance to the secrecy provisions under the Financial Services Act 2013 (FSA).
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3.2
INCREDIBIT, its subsidiaries and officers shall comply in all material respects with the all applicable laws, regulations, guidelines and policies relating to AMLATFPUAA, including all, Regulations and Rules.
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3.3
Without limiting the generality of the foregoing, to the extent required by the AMLATFPUAA, INCREDIBIT shall
- Maintain an anti-money laundering and anti-terrorism financing compliance program that is in compliance, in all material respects, with the AMLATFPUAA,
- Conduct, in all material respects, the due diligence required under the AMLATFPUAA in connection with the use of the Account, including with respect to the origin of the funds used by you to reload into the Account and
- Maintain sufficient information to identify you for purposes of compliance, in all material respects, with the AMLATFPUAA
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3.4
In the event your Account is ceased, terminated or suspended by INCREDIBIT due to fraudulent, illegal or unlawful transactions including but not limited to breaches of any law (including but not limited to the Financial Services Act 2013 and/or AMLATFPUAA or any regulation and/or guidelines made thereunder), you shall not be entitled to obtain any refund of the monies and all reload monies whatsoever in the Account and it shall be lawful for INCREDIBIT to retain for an indefinite period or release to the relevant authorities all monies in the Account in accordance with applicable legislation, regulation and/or guidelines. You shall not be entitled to claim any form of compensation for any loss arising therefrom from INCREDIBIT.